We utilize a variety of ground carriers to keep shipping costs as low as possible (DHL, UPS, FedEx, USPS, Royal Mail, Canada Post, etc.), allowing us to pass the savings on to you in the form of very low or zero shipping charges on most orders. Each of these very reliable carriers has a different process for filing a claim for lost, stolen, or damaged packages. Some of them even provide guaranteed insurance for stolen packages as well.
We do all we can to process and fulfill your order as quickly as possible. But once your package has left our fulfillment warehouse and is in the hands of the ground carrier(s), we no longer have control of it, and cannot be responsible for whatever may happen to it from there.
Therefore, if your package is lost, stolen, or damaged in transit, you will need to file a claim with the ground carrier. We will not be able to issue you a replacement or refund, unless you have purchased Shipping Insurance, or would like to purchase a one-time Post Delivery Replacement Discount.
To file a claim for a lost, stolen, or damaged package, please use the ground carrier links below: