If you have not received your order, please refer to the Shipping Confirmation email we sent you when your order was placed to see the tracking information; it was sent to you from firstname.lastname@example.org, and includes the link to track your order. If you can't find your Shipping Confirmation email, please check your spam / junk folder(s).
If tracking shows that the order was delivered but you did not receive it, you will need to file a claim with the ground carrier for a lost or stolen package. We will not be able to issue you a replacement or refund, unless you have purchased Shipping Insurance, or would like to purchase a one-time Post Delivery Replacement Discount.
If tracking shows no movement, or if you need additional assistance, please email us at email@example.com with your: