YES! We highly recommend you purchase shipping insurance!
If you purchase shipping insurance and your package is lost, stolen, or damaged in transit, we can issue you a replacement order immediately - no waiting for the long and frustrating claims process with the various ground carriers. We do not provide refunds or replacements for orders that are lost, stolen, or damaged in transit without shipping insurance.
If you decline to purchase shipping insurance, and your package is lost, stolen, or damaged in transit, you will need to file a claim with the ground carrier - we will not be able to issue you a replacement or refund.
We do all we can to process and fulfill your order as quickly as possible. But once your package has left our fulfillment warehouse and is in the hands of the ground carrier(s), we no longer have control of it, and cannot be responsible for whatever may happen to it from there.
Shipping Insurance is offered at $14.97 and is only available to you at the time of purchase - it cannot be bought and paid for after the order has shipped. So, YES, we definitely recommend you purchase Shipping Insurance with your order - it's a small price to pay in order to guarantee your peace of mind, as well as your order!
If you declined to take Shipping Insurance at the time of purchase, we do offer a one-time Post Delivery Replacement Discount option, which allows us to send you a replacement order for 50% OFF the cost of the original purchase. If you elect this option, we will create a new order, and will send you an invoice for 50% OFF of that new order. Once you have paid that invoice, we will issue the replacement order.
If you declined to take Shipping Insurance and do not wish to take advantage of the Post Delivery Replacement Discount, please see this link to File a Claim.
We utilize a variety of ground carriers to keep shipping costs as low as possible (DHL, UPS, FedEx, USPS, Royal Mail, Canada Post, etc.), allowing us to pass the savings on to you in the form of very low or zero shipping charges on most orders. Each of these very reliable carriers has a different process for filing a claim for lost, stolen, or damaged packages. Some of them even provide guaranteed insurance for stolen packages as well. But the claims process with each of them can be very lengthy while they research your case, and none of them can guarantee recovery, replacement, or a refund. Click here for instructions on filing a claim with a ground carrier.